Identify the issue
Note the device, operating system, app version, error wording and when the issue began. Do not include passwords or verification codes.
Check official instructions
Review current store requirements and publisher support guidance. Features and interface paths can change between versions.
Avoid guessing about accounts
Before clearing data or reinstalling, confirm the supported recovery method with the publisher. Do not assume local progress is backed up.
Connection questions
Describe whether the problem occurs during launch, sign-in or a specific mode. Include relevant observations without sharing private account information.
Our role
We can receive corrections to these guides. Only the publisher can investigate its accounts and app services.